Skills & Competencies for Retail Third Keyholder

Retail Third Keyholder job profile

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JOB SUMMARY for Retail Third Keyholder

Responsible for selling goods and assisting customers on the selling floor.

JOB RESPONSIBILITIES for Retail Third Keyholder

Ensures customer needs are met and complaints are resolved. Opens and closes store when manager or assistant manager are not present. May assume store manager responsibility when necessary.

Retail Third Keyholder SALARY RANGE

BASE 50%
$35,116
TOTAL 50%
$36,301
Job Level
A03
Job Code
SM15000240
Education/Degree
High School Diploma or Technical Certificate
Reports To
Supervisor

Retail Third Keyholder Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Retail Third Keyholder skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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5 hard skills or competencies (industry competencies) for Retail Third Keyholder

1 Industry Competency – Retail Industry
Proficiency Level -1
Skill definition-Applying comprehensive knowledge of retail principles, inventory management, pricing strategies, and consumer behavior to effectively manage and operate retail businesses.
Level 1 Behaviors
(General Familiarity)
Explains how omnichannel retail provides consistent and convenient shopping experience for customers.
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Level 2 Behaviors
(Light Experience)
Gathers and compiles data about key competitors for a specific of product.
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Level 3 Behaviors
(Moderate Experience)
Deploys inventory management strategies to ensure product availability and minimize disruptions.
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Level 4 Behaviors
(Extensive Experience)
Leads the implementation of omnichannel retailing to ensure seamless and consistent brand experience for customers.
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Level 5 Behaviors
(Mastery)
Expands market presence through the strategic utilization of cutting-edge technologies, such as online platforms.
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2 Industry Competency – Retail Customer Interaction
Proficiency Level -3
Skill definition-Communicating and engaging with customers to boost satisfaction, loyalty, and retention for the sales and revenue growth of retail stores.
Level 1 Behaviors
(General Familiarity)
Identifies and locates sources of information to update knowledge about the product and service range.
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Level 2 Behaviors
(Light Experience)
Offers clear and succinct descriptions of products or services, to foster an informed customer experience.
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Level 3 Behaviors
(Moderate Experience)
Proactively shares information with team members and contributes constructively to maintain the quality of service.
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Level 4 Behaviors
(Extensive Experience)
Educates and demonstrates appropriate steps for handling customer complaints and escalating procedures.
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Level 5 Behaviors
(Mastery)
Develops and implements policies and procedures to facilitate smooth processing of returns and refunds.
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3 Retail Third Keyholder - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Retail Third Keyholder
Proficiency Level - 4
5 Competency for - Retail Third Keyholder
Proficiency Level - 5

3 general skills or competencies (Job family competencies) for Retail Third Keyholder

1 Job Family Competencies – Customer Behavior Analytics
Proficiency Level -2
Skill definition-Collecting, analyzing, interpreting, and applying customer data to gain insights into their behavior, preferences, and needs.
Level 1 Behaviors
(General Familiarity)
Explains the factors and challenges that affect customer behavior and purchasing pattern.
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Level 2 Behaviors
(Light Experience)
Follows data governance policies to ensure data integrity and security for customer behavior analytics.
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Level 3 Behaviors
(Moderate Experience)
Provides insights and recommendations to improve customer acquisition based on analytics results.
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Level 4 Behaviors
(Extensive Experience)
Integrates new data sources, analytical models, or tools to enhance the effectiveness of the analytics process.
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Level 5 Behaviors
(Mastery)
Designs innovative storytelling techniques and visualizations to convey impact of customer behavior analytics.
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2 Job Family Competencies – Promotion
Proficiency Level -2
Skill definition-Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.
Level 1 Behaviors
(General Familiarity)
Explains the principles of promotion and its importance to the marketing efforts.
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Level 2 Behaviors
(Light Experience)
Logs schedules for promotions in target accounts.
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Level 3 Behaviors
(Moderate Experience)
Helps senior management in developing promotional plans based on the product or service features.
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Level 4 Behaviors
(Extensive Experience)
Leads the execution of promotional initiatives in accordance with the key metrics.
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Level 5 Behaviors
(Mastery)
Develops effective and innovative strategies for project promotion.
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3 Retail Third Keyholder - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Retail Third Keyholder
Proficiency Level - 4
5 Competency for - Retail Third Keyholder
Proficiency Level - 5

7 soft skills or competencies (core competencies) for Retail Third Keyholder

1 Core Competencies – Self-Motivation
Proficiency Level -2
Skill definition-Ability to identify one's own strengths, set goals and work hard in achieving goals, standards, and targets without external rewards or punishments.
Level 1 Behaviors
(General Familiarity)
Describes the concept, types, and characteristics of self-motivation.
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Level 2 Behaviors
(Light Experience)
Documents feedback from our senior management to encourage and increase motivation.
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Level 3 Behaviors
(Moderate Experience)
Deals with setbacks and continues to pursue our business goals despite obstacles.
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Level 4 Behaviors
(Extensive Experience)
Helps others to recognize and leverage their strength to their advantage.
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Level 5 Behaviors
(Mastery)
Mentors potential successors to lead others and enable self-motivation through career growth.
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2 Core Competencies – Flexibility
Proficiency Level -2
Skill definition-Adapting, responding to, and dealing with the changing environment and new situations.
Level 1 Behaviors
(General Familiarity)
Describes the importance of flexibility in completing tasks.
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Level 2 Behaviors
(Light Experience)
Identifies and considers alternative approaches based on the needs of situations or problems.
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Level 3 Behaviors
(Moderate Experience)
Deals with unexpected challenges quickly, calmly, and efficiently.
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Level 4 Behaviors
(Extensive Experience)
Helps others adapt to changing environments and accept new situations.
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Level 5 Behaviors
(Mastery)
Establishes strategic action plans adapting to the evolving procedures, technology, and policies.
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3 Retail Third Keyholder - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Retail Third Keyholder
Proficiency Level - 4
5 Competency for - Retail Third Keyholder
Proficiency Level - 5

Summary of Retail Third Keyholder skills and competencies

There are 5 hard skills for Retail Third Keyholder, Retail Industry, Retail Customer Interaction, Product Demonstration, etc.
3 general skills for Retail Third Keyholder, Customer Behavior Analytics, Promotion, Inventory Control.
7 soft skills for Retail Third Keyholder, Self-Motivation, Flexibility, Initiative, etc.
While the list totals 15 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Retail Third Keyholder, he or she needs to be proficient in Self-Motivation, be proficient in Flexibility, and be proficient in Initiative.

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